Shipping and Returns Policy for the USA:

• At the moment I am ONLY ABLE TO SHIP WITHIN THE UK and USA! I hope to be able to ship to other countries asap
• I strive to ship all orders within one week of receiving payment
• Shipping costs are fixed rate. At the moment it is $3 for orders under $12 (sticker orders), $6 for orders $12.01 - $99.99 , and FREE shipping for orders above $100

Returns:

• Due to the uniqueness of each lino piece, I cannot accept returns based on inconsistencies in the print
• However, if your product is faulty or defective in some way, please contact me within 5 days of receiving your order and I will work with you to resolve the issue
  
  
• To initiate a return, please contact me at hello@mayajonahart.com with your order number and a description of the issue.

Refunds:

• Refunds will be issued in the original form of payment or store credit
• Refunds will be processed within one week of receiving the returned item
• Please note that refunds may take a few weeks to appear on your bank statement

Exchanges:

Due to the high cost of postage for packages going to and from the USA, I am unable to offer exchanges for orders to the United States. If you are ordering any apparel item and are unsure of sizing, please email me to discuss measurements to ensure you receive an item that fits properly

Gift Cards:

Gift cards are non-refundable

Purchases made with a gift card will be treated the same as any other purchase. Refunds will be issued back onto a gift card with the same expiry date as the original

Quality Guarantee:

I stand behind the quality of my products, and while I always quality check items before they are sold, sometimes things will be missed. If your items has a defect in materials or workmanship, or you believe your product to be faulty in any way, please contact me within 5 days of receiving your order and we will work together to solve the issue

Customs and Duties Charges

When shipping products from the UK to the USA, please be aware that your order may be subject to customs duties, taxes, and fees imposed by the U.S. Customs and Border Protection (CBP) and other relevant authorities. These charges are the responsibility of the customer and are not included in the purchase price or shipping costs at checkout.

We recommend that customers check with their local customs office for information regarding potential charges before placing an order.

By placing an order, you acknowledge that you are aware of and accept the responsibility for any customs and duties charges that may be incurred upon delivery of your order.

Delivery Times

Please note that delivery times may vary due to customs processing. We strive to provide timely shipping, but we cannot guarantee delivery dates as customs clearance times are beyond our control.

If you have any questions regarding my shipping policies or customs charges, please feel free to contact me

Thank you for your understanding <3

By purchasing from me, you acknowledge that you have read and agree to my shipping and returns policy. If you have any questions or concerns, please don't hesitate to contact me using the contact form or at hello@mayajonahart.com